Passenger services & Assistance
1. Check-in and gate
Execute passenger handling functions including check-in operations, boarding control, standby management, and seat allocation in line with airline SOPs.
2. Passenger Mobility
Provide specialized passenger assistance (PRMs, UMNRs, VIP/CIP handling) with dedicated protocols and service standards
3. Baggage handling
Manage baggage services including acceptance, excess baggage processing, reconciliation, and coordination with BHS (Baggage Handling System).
Ramp & Ground Operations
1. Management & Coordination
- Authority & Stakeholder Liaison
- Carrier Coordination Services
- SOP & Communication Management
- Turnaround Planning & Readiness
- Operational Reporting & Compliance
2. Passenger Services
- Passenger Information & Assistance
- Check-in & Boarding Management
- Baggage Handling & Reconciliation
- Special Assistance Services (PRM/VIP)
- Complaints & Lost Baggage Handling
3. Ramp & Ground Operations
- Baggage Loading & Transfers
- Aircraft Parking & Safety Setup
- Ground Support Equipment Operations
- Passenger & Crew Transport
- Pushback & Towing Operations
- Cabin Cleaning & Housekeeping
- Waste Disposal & Replenishment
- Aircraft Toilet Servicing
- Potable Water Servicing